Contact
Any questions? We'd like to sort you out. Find your answer between our FAQ's or fill in the contact form below.
FAQs
Shipping & Returns
Do you ship internationally?
Yes, we ship internationally. To learn which countries we ship to, check out our shipping policy.
When will my order be shipped?
Please allow up to 1-2 business days for order processing. This may take longer during special releases, major holidays and sale periods.
How long will it take until I receive my order?
Usually, after receipt of payment, delivery will take 1-4 business days, depending on the location. To learn more about delivery times per country, check out our shipping policy.
Can I return my order?
After receiving your order, you have 14 days to report your product return. Check whether you can meet the terms to return below. These are the only conditions in which you can report a product return:
- Product (bottle) is not opened
- Labels on product are untouched and undamaged
- Product is send back in original packaging
Before you report a return, make sure you read our full return policy.
Orders
Where can I see my order details?
Log into your account and go to your orders.
Can I change my shipping address after my order is placed?
Unfortunately, we are unable to change your shipping address after the order is placed.
Can I change my billing address after placing my order?
Unfortunately, we are unable to change your billing address after the order is placed.
Can I cancel my order?
Unfortunately, once your order is processed we are unable to cancel your order.
Payment
Which payment methods do you accept?
We accept Credit Card, iDeal, and Paypal payments only
Products
What's the lifespan of the build-in LED light on the bottle?
The battery lifespan is 8-10 hours.
Is the build-in LED battery replaceable on the bottle?
Unfortunately, the battery is not replaceable.
Is the build-in LED light on the bottle waterproof?
Yes, the build-in LED light is waterproof.
Can I buy LOUERS vodka accessories in stores?
Unfortunately, official LOUERS vodka accessories are only available on our webshop.
Do you offer giftcards?
Unfortunately, we don't offer giftcards.
Other questions?
Contact us. Our customer support team is available from Monday till Friday, from 8:00-16:00 CET, excluding Dutch and German public holidays.